Published On: Thu, Mar 26th, 2020

Disney Plus help centre: How to contact Disney for problems with streaming service? | Films | Entertainment


Billions of people around the world have been ordered to self-distance while the coronavirus rages. Fortunately the brand-new streaming service Disney Plus is on hand to provide classic shows, films and much more to those sheltering from the deadly pandemic.

What is Disney Plus?

The eagerly-anticipated Disney Plus launched in the UK on March 24, 2020.

Disney Plus is the dedicated streaming service for films and TV shows from Disney, Pixar, Marvel, Star Wars, National Geographic and more.

The service is fast becoming Netflix and Amazon Prime Video’s biggest rival, due to an enviable back catalogue of Disney films and an amazing supply of family favourites.

Much like Netflix and Prime Video, Disney Plus is also producing exclusive films and TV shows.

How to troubleshoot Disney Plus video playback issues:

Restart your Disney+ app: Fully exit Disney Plus and another all other apps or programs running in the background on your streaming device. Then try opening Disney+ again.

Power-off your device: Turn off your device and the modem and router, if applicable). Then restart the device and re-open your Disney Plus app.

Check your Internet connection: Take a speed test on your device and compare the results with your recommended connection speeds.

Test other apps on your device: Those with similar issues with other apps, may be caused by poor connectivity. Contact your Internet Service Provider for more information on how to improve your connection.

Update your device operating system: Make sure you have the latest operating system for your device or platform. To check for updates, visit the Settings page on your device.

Clear the cached data on your device: You can clear cached data via your device’s settings menu. This step removes temporary files to help free up processing capacity.

Uninstall and Reinstall Disney Plus: On select devices, you can try uninstalling and reinstalling the Disney Plus app to ensure you have the latest version. Once you’ve confirmed you have the latest version of Disney+, please reset all your connections.

Check all components: To enjoy the best-quality Disney Plus experience, all components should support high-bandwidth digital content, including HDMI cables. External displays should support HDCP 2.2 for 4K Ultra HD and HDR content.

Why am I getting low-quality video instead of 4K Ultra HD?

British government officials have expressed concerns regarding the use of broadband services in these challenging coronavirus time.

Disney Plus has consequently instituted measures to lower bandwidth utilisation.

You should expect occasions when streaming content in HD and UHD formats will be limited or unavailable.

However, in most cases, Disney Plus will automatically detect your system’s capabilities and play the formats supported by the title you are watching.

You should also ensure you are using a 4K Ultra HD device, TV, or display and a high-speed Internet connection.

If your connection is slow, it could be compromising your video quality.

To enjoy the highest-quality Disney Plus experience, all components should support high-bandwidth digital content, including HDMI cables.

If you have tried everything and still need help, please reach out to the Disney Plus Customer Support.



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